Returns

Can I return or exchange my order?

If your et ...bang ! is one of the designs from our shop you can change it within 30 days of purchase .

If , on the other hand , your bag is a custom model, you can only return it  if:

- your order has arrived damaged .

- your order received does not match your purchase.

- your accessory  has a manufacturing defect and you have contacted us within one month after delivery.

What do I have to do to return a product?

If your order isin one of the situations described above , you have two possibilities:

- Send us an e-mail to info@etbang.com explaining the problem and attaching a photo. We will explain the process to follow .

- Send us your package with a return address and  your contact details to ourstore:

et...bang!
c/ Belén 1 local 10 (acceso por Pelayo)
28004 Madrid 

When we receiveit we will estimate the damage and we will contact you .

Return shipping costs shall be paid by you and reimbursed when the return is processed.

Remember that all products have to attach the corresponding receipt.

What is the deadline for a return or an exchange?

You have 30 daysfrom receiving your order to return or exchange it.

How will I receive my refund?

When your returnis accepted you will receive your refund in the same method of payment you madeyour purchase . Remember that if you did it by credit card the duration of the transaction depends on your bank .

What should I do if my refund is incorrect

If there has been an error in your refund , email us info@etbang.com and we will look intoit as soon as possible .

 At et ... bang ! we reserve the right torefuse returns or changes communicated or sent after the deadline. 

We will also not accept any accessories thatare not in the same condition they were received by you.